Frequently Asked Questions | FAQ
Quickly find the answer to your question. Choose a topic or browse through the questions below.
How do I order tickets?
Tickets can be purchased in four ways: online, by phone, by email, or at the box office.
💳 Payment methods.
Online: iDEAL | Wero, Credit card, PayPal, Podium Gift Card, VVV Gift Card, Wilmink Theater gift voucher, Wilmink Theater credit voucher. At the box office: iDEAL | Wero, Credit card, PayPal, Podium Gift Card, VVV Gift Card, VVV Voucher, Wilmink Theater gift voucher, Wilmink Theater credit voucher, Enschede Gift Card.
* We do not accept cash.
👤 Creating an account is recommended. An account is not mandatory, but it is convenient — your tickets can always be found in your account. Ordering without an account is only possible at the box office; no changes can be made afterwards.
📞 Prefer to call or visit? The box office is reachable on weekdays from 14:00–17:00 at 053 485 8500 or kassa@wilminktheater.nl. You can visit us at Wenninkgaarde 40–42.
🎟️ Tickets & orders
Can I also buy tickets at the door?
Yes, as long as the performance is not sold out. At the Wilminktheater, Muziekcentrum and De Kleine Willem, the box office opens one hour before the performance. At De Grote Kerk, it opens half an hour before the performance.
The performance is sold out — is there a waiting list?
Yes. You can join the waiting list via the box office or the website. If tickets become available, we will contact you by phone — please make sure we have your current phone number.
How many tickets can I buy per order?
You can purchase a maximum of 10 tickets for the same performance per order. Would you like to order more tickets? Please contact groepsboekingen@wilminktheater.nl.
How will I receive my tickets?
When purchasing online, you will receive your e-tickets by email. They are also available under 'My Schedule and E-tickets' in your account, where you can add them to Google Wallet or Apple Wallet. If you purchase tickets at the box office, they will be printed for you.
Do I need to print my tickets?
No. Simply show your e-ticket from your email or account upon arrival. Please set your phone's brightness to the highest level so the QR code can be scanned properly.
Can I share my tickets with someone else?
Yes. In your account under 'My Schedule and E-tickets', you can share tickets with other visitors. The recipient will receive an email request that they must accept. The tickets will then appear under 'Tickets Shared with Me' in their account. If the recipient does not yet have an account, one will be created automatically.
Can I exchange my tickets for another date or different seats?
Yes, exchanges are possible. Please contact the box office via kassa@wilminktheater.nl or 053 485 8500 (Mon–Fri, 2:00–5:00 PM).
I have booked tickets but can no longer attend — what now?
You can cancel your tickets up to two working days before the performance or concert. The purchase amount will be refunded as credit to your account and automatically deducted from your next purchase, or issued as a voucher that can be redeemed later. A cancellation fee of €2 per ticket applies.
Are discounts available?
Yes, we offer several discounts:
- Students — discounts on selected performances with a valid student ID.
- VriendenLoterij — participants can enjoy 50% discount on selected performances.
- Children & young people — many performances offer special youth ticket prices.
- Rumoer performances — for performances with the Rumoer logo, children and young people up to and including 18 years old are admitted free of charge.
- Friends of Wilminktheater — as a Friend, you benefit from priority booking and exclusive ticket prices.
Which gift cards and vouchers can I redeem?
- Wilminktheater gift card and credit voucher — online, by phone or at the box office.
- Podium Cadeaukaart — online, by phone or at the box office. Available via podiumcadeaukaart.nl.
- VVV Gift Card — only at the box office.
How long is the iDEAL payment link valid?
The iDEAL payment link is valid for 12 hours from the moment it is sent. After that, you will need to place your order again.
How do I reserve wheelchair spaces or group tickets?
Wheelchair spaces can only be reserved through the box office (by phone, email or in person) — not via the website. Each wheelchair space includes one adjacent seat for a companion.
Groups (10 people or more) can contact groepsboekingen@wilminktheater.nl.
Groups (10 people or more) can contact groepsboekingen@wilminktheater.nl.
How can I make sure I am buying tickets from the right place?
⚠ Please note
Some external websites sell tickets at inflated prices, charge high service fees, or even offer invalid tickets. Always buy through wilminktheater.nl or our box office. Other trusted ticket sellers are Eventim and Nationale Theaterkassa.
Not sure about another ticket provider? Visit secureticketing.nl or weetwaarjekoopt.nl. More information about Secure Tickets can be found on our Secure Tickets page.
Some external websites sell tickets at inflated prices, charge high service fees, or even offer invalid tickets. Always buy through wilminktheater.nl or our box office. Other trusted ticket sellers are Eventim and Nationale Theaterkassa.
Not sure about another ticket provider? Visit secureticketing.nl or weetwaarjekoopt.nl. More information about Secure Tickets can be found on our Secure Tickets page.
Are there service charges when ordering?
A service fee of €2.50 per order applies to every purchase. This fee is clearly displayed during checkout before you confirm your payment.
🎭 Performances
A performance has been cancelled — what now?
If a performance is cancelled, you will be notified by email as soon as possible. The full purchase amount will be refunded. Haven't received anything? Please contact the box office.
Will there be an intermission during the performance?
This varies by performance. Information about a possible intermission can be found on the page of the relevant performance or by contacting the box office.
What time does the performance end?
This varies by performance. If the end time is known, it will be mentioned in the service email. You will receive this email a few days in advance. In some cases, the end time may not yet be known. If so, please contact the box office and they will be happy to assist you.
Are performances suitable for children?
Each performance page includes a recommended minimum age. Our children's and family programme has been specially curated for young visitors. For performances with the Rumoer logo, children and young people up to and including 18 years old are admitted free of charge. Not sure which performance is suitable? The box office will be happy to help.
💬Can't find your question? Email the box office at kassa@wilminktheater.nl or call 053 485 8500 (Mon–Fri, 2:00–5:00 PM).